These Terms and Conditions set out the basis on which removal services are provided to you in Camden and surrounding areas. By booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
In these Terms and Conditions, the following words have the meanings set out below:
Agreement means the contract between you and the removal service provider for the supply of services, incorporating these Terms and Conditions and any written quotation or confirmation.
We, us and our mean the removal service provider supplying the services.
You and your mean the customer or business booking the services or on whose behalf the services are booked.
Services mean household or commercial removal, packing, loading, transport, unloading, storage, and any related services agreed in writing.
Goods mean the items and property that are the subject of the removal or related services.
Service Area means the locations in which we operate, including Camden and nearby districts, as specified by us from time to time.
We provide removal and related services within our Service Area, which may include household moves, office relocations, packing and unpacking, furniture dismantling and reassembly, and short-term storage. The specific services supplied to you will be as detailed in your quotation and booking confirmation.
We reserve the right to decline work that falls outside our usual scope of services, is unsafe, unlawful, or which our staff are not suitably equipped or trained to undertake.
All bookings for removal services must be made directly with us. A booking will only be considered provisional until it has been confirmed in writing by us, usually by written quotation or booking confirmation.
To prepare a quotation, we may require information from you such as property access details, inventory of items, special handling requirements, parking restrictions, and the addresses of collection and delivery locations. You must provide accurate and complete information. Any changes to this information may affect the quotation and the final charges.
Quotations are generally provided on the basis of the information you supply, any site visits we undertake, and our standard rates applicable within the Service Area. Unless otherwise stated, a quotation is not a guarantee of availability on a preferred date and remains subject to our schedule at the time of booking confirmation.
Your booking is confirmed only when you receive explicit written confirmation from us. We may request a deposit or prepayment to secure the booking. If you do not pay any requested deposit or prepayment by the stated deadline, we may release the booking date and offer it to others without further notice.
You are responsible for ensuring we have suitable access to both collection and delivery addresses, including obtaining any necessary parking permissions, suspensions of parking bays, or access permits required by local authorities or building management.
Any parking charges, penalty charges, or additional time incurred due to restricted access, waiting times, or failure to arrange suitable parking will be chargeable to you as an additional cost. Delays caused by lack of access or parking may also require rescheduling of the job, and additional charges may apply.
You must ensure that all Goods are packed safely and appropriately for transport, unless you have specifically requested and we have agreed to provide packing services. Fragile or high-value items must be individually protected and clearly identified to our staff before loading.
You are responsible for:
Ensuring that all Goods to be moved are clearly identified and separated from any items that are not to be moved.
Disconnecting and reconnecting appliances such as washing machines, cookers, and electrical equipment, unless otherwise agreed in writing.
Ensuring that all Goods can be moved safely from and into the relevant properties, including ensuring that floors, stairways, lifts, and doorways are clear and suitable for moving the Goods.
Obtaining any necessary consents or permissions from landlords, building managers, neighbours, or other relevant parties for the removal work to be carried out.
Unless otherwise agreed in writing, payment for our services must be made in full no later than on completion of the removal on the agreed service date. For some services, especially larger moves or commercial relocations, we may require partial or full payment in advance.
We may accept various methods of payment, such as card or bank transfer, subject to our current policies. We do not accept cash payment where prohibited by law or regulation. You are responsible for ensuring that any payment reaches us in cleared funds by the required due date.
If payment is not made in full when due, we may at our discretion:
Withhold delivery of some or all of the Goods until full payment, including any additional charges, has been received.
Charge interest on overdue amounts at the statutory rate applicable in England and Wales, from the due date until payment is received in full.
Recover from you all reasonable costs incurred in pursuing late or unpaid amounts, including administrative costs and any legal or enforcement fees.
Prices stated in our quotation are based on the details and assumptions set out in the quotation. We reserve the right to adjust the price if:
The work differs from that described or agreed in the quotation.
Additional services are requested, such as extra packing, additional collections or deliveries, or changes to the service scope.
Access difficulties, waiting times, parking issues, or delays outside our control result in increased labour or vehicle time.
There are changes to the move date or time requested by you and accepted by us.
Any additional charges will be calculated in accordance with our standard rates and must be paid in the same way and within the same timescales as the primary service charge.
You may cancel or amend your booking by notifying us in writing. The following cancellation charges may apply depending on when we receive your notice of cancellation:
More than seven days before the booked service date: any deposit paid may be refunded, less a reasonable administrative fee, where applicable.
Between seven days and forty-eight hours before the booked service date: we may retain all or part of any deposit paid, or charge up to fifty percent of the quoted price.
Less than forty-eight hours before the booked service date or on the day of the move: we may charge up to one hundred percent of the quoted price.
If you request an amendment to the service date, address, or scope of work, we will try to accommodate your request but cannot guarantee availability. Amended bookings may be treated as cancellations and re-bookings at our discretion, and additional charges may apply.
If we have to cancel your booking due to circumstances within our reasonable control, we will refund any prepayments you have made in respect of the cancelled services. We will not be liable for any indirect or consequential losses arising from such cancellation, such as loss of earnings, accommodation costs, or missed deadlines.
We will not carry or store any items that are prohibited by law, are unsafe, or require special licences or handling that we do not hold. Prohibited items may include but are not limited to:
Explosives, flammable substances, or compressed gases.
Illegal goods, stolen items, or contraband.
Live animals or plants, unless agreed in advance and suitably contained.
Hazardous materials, chemicals, or waste requiring specialist disposal.
If any such items are included in your Goods without our knowledge, you will be responsible for any resulting damage, loss, liability, or penalties, and we may arrange for their removal or disposal at your cost.
We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to Goods is subject to the following limitations:
We will not be liable where loss or damage results from your failure to properly pack, protect, or label items, unless we have supplied packing services for those items.
We will not be liable for pre-existing defects, wear and tear, or inherent weaknesses in Goods that could not have been prevented by the exercise of reasonable care.
We will not be liable for any indirect, consequential, or purely financial losses such as lost profits, loss of business, or loss of opportunity.
Our total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable amount per job, which may be set out in your quotation or separately agreed in writing. You are strongly advised to arrange appropriate insurance cover for high-value items or for the full replacement value of your Goods.
We shall not be liable for any loss or damage arising from circumstances outside our reasonable control, including but not limited to traffic delays, extreme weather, acts of third parties, or industrial action. If such events occur, we will make reasonable efforts to minimise disruption and to complete the services as soon as reasonably practicable.
You must inspect the Goods and the premises as soon as reasonably possible after completion of the services. Any apparent loss or damage must be notified to us in writing as soon as practicable, and in any event within seven days of the service date. You must provide reasonable evidence of the loss or damage claimed, including photographs where possible.
We may decline to accept liability for any claims made outside this time period, unless you can show that it was not reasonably possible for you to notify us earlier.
Where storage services are provided, your Goods may be stored in our own facilities or in third party facilities selected by us. You will be charged storage fees in accordance with our current rates, typically calculated per unit of space or per container and per week or month.
Storage fees must be paid in advance or as otherwise agreed. If you fail to pay storage fees when due, we may exercise a lien over the Goods and ultimately may sell or dispose of the Goods to recover any outstanding amounts, in accordance with applicable law. We will give you reasonable notice before taking such action.
We comply with relevant waste and environmental regulations when handling unwanted items or waste materials arising from your move. We are not a general rubbish clearance service unless this has been specifically agreed in your quotation.
Where we agree to remove unwanted items or waste, you confirm that you are the owner of those items or are authorised to dispose of them. Certain items may need to be disposed of separately in accordance with waste regulations, and additional charges may apply for this service.
We may refuse to remove items that are classified as hazardous waste or that require specialist handling or licences that we do not hold. You remain responsible for arranging lawful disposal of such items.
We will collect and use personal information about you only as necessary to provide our services, manage your booking, process payments, and meet our legal obligations. We will take reasonable steps to keep your personal data secure and to protect it from unauthorised access or disclosure.
Your personal information will be retained only for as long as necessary for the purposes for which it was collected, or as required by law or regulation. You may have rights in relation to your personal data, including rights to access, correct, or request deletion of certain information, subject to legal limitations.
If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we have an opportunity to address your concerns. We will aim to investigate and respond to complaints within a reasonable timeframe.
In the event of a dispute that cannot be resolved between us, either party may consider seeking assistance from an appropriate alternative dispute resolution body or pursuing legal remedies through the courts, in accordance with the governing law provisions set out below.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services supplied, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, whether in contract, tort, or otherwise.
If any provision of these Terms and Conditions is determined by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.
No waiver of any breach of these Terms and Conditions shall be taken to be a waiver of any subsequent breach. No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
These Terms and Conditions, together with any quotation and written confirmations, constitute the entire agreement between you and us in relation to the services and supersede any previous agreements or understandings, whether written or oral.
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Agreement, unless otherwise agreed in writing.
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| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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